The Vita Load Navigator is a load monitoring system designed to provide real-time feedback on load conditions during hoisting operations. The product manual includes instructions for usage, assembly, and care of the Vita Load Navigator.
Vita Industrial | 2023
"Is this really the product manual?"
The former product manual was set in Microsoft Word and had no visuals or indexes and was difficult for users to follow. Potential users, particularly the European audience, were not satisfied with the existing documentation and wanted a more comprehensive and user-friendly manual.
I worked closely with the Engineering team and CTO to provide a visually appealing and user friendly manual for both print and desktop.
Feedback from users and sales engineers was used to determine common frustrations with current documentation and identify areas for improvement.
The following goals were identified, with example photographs to address these goals listed below.
| # | Issue | Goal |
|---|---|---|
| 1 | There is no index for users to quickly navigate to the information they need. | Add table of contents so users can quickly find the information they need. |
| 2 | There are no diagrams to visualize the pendant functions, so users have difficulty understanding how to use the pendant. | Add top down diagrams of the system along with a compass to easily understand the pendant functions and the control zones of the system. |
| 3 | There are no visuals to illustrate the state flows of the system, so users have difficulty understanding how the system functions in different scenarios. | Add state flow diagrams to map between different states of the system and the corresponding user interactions. |
| 4 | Diagrams of the system components are absent. | Utilize lineart to clearly denote system components |
| 5 | There are no visuals to illustrate the features and specifications of the system, so users have difficulty understanding the capabilities of the system. | Show the features and specifications for each model |
| 6 | There are no visuals to illustrate the assembly and rigging of the system, so users have difficulty understanding how to properly set up the system. | Showcase assembly and rigging |
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The new product manual received positive feedback from users and sales engineers, with many noting that it was much easier to understand and navigate than the previous manual. The addition of visuals and a table of contents were particularly appreciated, as they allowed users to quickly find the information they needed and better understand how to use the system.
