Technical data booklet
Vita Rescue System
This booklet contains technical specifications and design details for the Vita Rescue System, a safety system developed by Vita Aerospace.
Vita Aerospace | 2023
Problem
There were large communication gaps between engineering, marketing, and sales teams, resulting in inconsistent messaging and a lack of clarity around the system's capabilities both internally and externally. There were also no graphics that clearly illustrated the system's components and functionality. Potential users were not satisfied with the existing documentation, particularly with the control pendant.
Solution
I designed and developed a technical data booklet that clearly communicated the system's technical specifications, features, and benefits. The booklet included detailed illustrations and diagrams that visually explained the system's components and functionality. I also created a consistent visual language and messaging framework to ensure that all teams were aligned in their communication about the product.
User research
Users were interviewed at conferences, trade shows, and demos to determine what information was missing from current marketing and engineering materials.
82%
Were not satisfied with information about the control pendant
78%
Did not understand the existing visuals for the control zones of the system
71%
Wanted more information about the batteries and charging the system
95%
Of users utilizing the Stokes rescue litter wanted more information on the Stokes attachments
Personas
Harold
Role:
Hoist Operator
Experience:
10 years
Sector:
Civilian
Background
Harold is a veteran hoist operator with a decade of experience in rescue operations. He has worked in various environments, crews and weather conditions.
Motivations
- Control the stokes basket around obstacles, such as trees.
- Understand the controller and its functions to operate the system.
- Quickly and efficiently rescue the patient without causing further harm.
Sgt. Elias
Role:
Pararescueman (Barrel Man)
Experience:
6 years
Sector:
Military
Background
Elias is part of a UH-60 Black Hawk crew specialized in technical extractions and commonly serves as the barrel man in extractions.
Motivations
- Maintain a rock-steady physical connection to the stokes litter to prevent 'death spins'.
- Communicate clear hand signals to the Hoist Operator when radio noise is too high.
- Quickly evacuate patients to attend to their injuries and avoid combat.
Candy
Role:
Pilot in Command (PIC)
Experience:
12 years
Sector:
Civilian
Background
A former Army aviator now flying for a heavy-lift SAR agency. Sarah specializes in 'high-and-hot' hoists where aircraft power margins are thin.
Motivations
- Maintain a precision hover using verbal 'coning' cues from the Hoist Operator.
- Monitor engine torque and wind vectors to ensure the safety of the crew on the wire.
- Execute a smooth departure once the 'Load Clear' call is received.
Deliverable
